Information Technology Manager
Dr. Mohammed Alfagih Hospital – Riyadh, KSA
- Directed hospital-wide IT strategy and operations, ensuring 24×7 availability of HIS, infrastructure, networks and critical clinical systems with >99.5% uptime.
- Delivered full NPHIES enablement (eligibility, pre-auth, claims) achieving >95% clean-claim rate and accelerating payer settlement cycles.
- Strengthened interoperability and data accuracy by optimising HL7–FHIR mappings, reducing manual corrections and integration issues by 40%.
- Enhanced cybersecurity posture through patching, endpoint hardening, IAM improvements and CHI/JCI/ISO-aligned controls, reducing audit findings by 60%.
- Modernised datacentre, DR/BCP framework and backup strategy, improving RTO/RPO compliance and significantly reducing operational risk.
- Implemented ITIL-driven service delivery, improving SLA adherence from 78% to 96% and boosting internal user satisfaction across clinical departments.
- Optimised IT asset lifecycle, vendor performance and AMC governance, reducing annual operational costs by 12% without compromising service levels.
- Built a high-performance IT operations team, driving KPI alignment, skills development and accountability to support hospital growth and digital initiatives.
- Stabilised ERP–HIS ecosystem by implementing VAT, doctor bio and borrowing-medication cycles, and permanently resolving all Oracle–HIS claim integration issues.
- Digitised medication and inventory workflows by rolling out barcoding for receiving, transfer and physical count, and implementing Pyxis integration for safer medication management.
- Delivered 40+ custom YASASII HIS reports and enhanced Power BI dashboards for clinical, operational and executive reporting, improving decision-making visibility.
- Led successful integrations for Vidas, Vitek, Orthovision, vitals monitors, Seca scales, nursing call and CRM systems, strengthening data flow and care coordination.
- Upgraded core infrastructure and security stack (WebLogic hardening as per NCA, Cisco ISE, Fortigate, CCTV, database migration, offline/FOS systems), improving resilience and security posture.
- Supported CBAHI , CHI and CAP accreditation, ZATCA e-invoicing, Medi-Span clinical decision support, MDS compliance and internal audit automation, reinforcing regulatory readiness.
- Negotiated renewal contracts and man-day rates (e.g., Unifonic, HIS/YASASII CRs), achieving tangible IT cost savings while preserving service quality.
- Expanded the hospital’s digital front door through mobile app development, doctors portal, Power BI access, virtual consultation and payment integrations (Tamarra, HyperPay).
NPHIES / CHI
HMIS (YASASII)
IT Operations